Frequently Asked Questions

Everything you need to know about your givehugz experience.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location, usually ranging from 10-21 business days.

What is your return policy?

We offer a 30-day return policy on all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.

How can I track my package?

Once your order is shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are your products ethically sourced?

At givehugz, we prioritize quality and ethics. We partner with manufacturers who adhere to fair labor practices and utilize sustainable materials whenever possible.

Can I change or cancel my order after it has been placed?

We process orders quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer service team immediately.